Utilizing our free return mailing label means you accept the following terms and conditions.

Eligible items:

• Valid only for the brands and styles we sell on Bigelow Lane (see our brands page for a full list). Note that we do accept Siskin pieces in styles we sell, as they are primarily "white labeled" garments by Engel/Disana in different colors. Please email preloved@BigelowLane.com if you’re unsure whether your item is eligible. 
• We accept items in any condition. However, a gift card is only awarded for items that are in resellable condition 

Return process

• Email preloved@bigelowlane.com to request a free mailing label. 
• We offer one mailing label per customer per calendar year. 
• Customers sending back items will be responsible for packaging.

Determining condition of clothes:

• Bigelow Lane will determine whether the item is in resellable condition, wherein the customer receives a gift card based on the price at which the item is currently sold on bigelowlane.com. Wherever possible, Bigelow Lane will strive to repair items in order to resell them.

Condition requirements:

• We accept clothes in any condition, from “like-new” to tattered! But we will only give you store credit if the item is deemed resellable. 
• Generally, we cannot resell an item if it has a lot of stains or requires significant mending. We will make the assessment once we receive the item. If you’d like to know sooner, you can always email us with a photo of the item(s)

Credit or reward:

• Once we have determined which items are resellable, we will email you a Bigelow Lane gift card for 30% of the value of the item sold new (based on our current pricing on our website). We recognize that you may have purchased the item for a different price at another retailer, but we will only recognize the price we sell it at (since this is the price that will determine the resale value).  
• Bigelow Lane gift cards are valid for 5 years since the date of issuance.

Liability:

• Bigelow Lane will not be liable for damage or loss during the return process. 

We reserve the right to change the terms and conditions of the Bigelow Lane Preloved program at any time.